- Can I switch plans?
- Yes. Upgrade or downgrade any time from your billing settings — the Customer Portal handles plan changes. Downgrades take effect at the end of your current billing period; upgrades are pro-rated immediately.
- What happens to my closet if I downgrade?
- Nothing. Your closet items stay yours forever, on every tier. You just lose access to Pro-only features like unlimited AI recognition and one-tap save-to-closet from drops.
- Annual plans?
- Not yet. We'll add annual pricing (with a discount) once we have enough monthly subscribers to know what the right discount looks like.
- Refunds?
- Email closetkeptapp@gmail.com within 7 days of your first charge and we'll refund it, no questions asked. For ongoing subscriptions, cancel any time from the Customer Portal — you keep access through the end of the period you paid for.
- How does AI recognition work?
- Take a photo of any item. Claude vision identifies the brand, model, year, and colorway, then pre-fills your closet entry. Free includes 3 recognitions per month, Pro 50, and Vault 200 — matching the limits the app enforces (lib/billing/tiers.ts).
- What's the consignor lane?
- When ClosetKept Consignment ships, Vault members get priority intake — faster turnaround, dedicated support, and first look at incoming inventory before public listings.